Skip to content

Website Terms and Privacy

Terms of use

If you visit the website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy, govern site owner, Creative Encounters’, relationship with you in relation to use of the website.

The term Creative Encounters or “us” or “we” refers to the owner of this website. The term “you” or “user” refers to the user or viewer of our website.

Creative Encounters may change these terms and conditions from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. It is your responsibility to review any such changes. These terms and conditions are current and effective from 16/06/2017.


You agree to take suitable precaution to keep your personal and login information private and agree that we hold no responsibility should another person gain access to your login.

You will not impersonate any other person or misrepresent yourself or your affiliation with an organisation.

Your use of any information or functionality on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.


In no event will we be liable for any loss or damage whatsoever arising from the provision and use of this website and associated products and services. Creative Encounters takes no responsibility for the availability of this site. We take no liability for hackers and obtaining data such as logins through unlawful means and unauthorised users gaining entry.


No credit card details are stored on this website. Where a user pays for a product via Paypal, they may go to to view their security certificate and security policy. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. 


Creative Encounters is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

The information we gather

We do not collect any personal information about you except when you specifically and knowingly provide such information. You may choose to share your data with us in various ways, including:

  • By signing up to join our website
  • By booking to attend one of our events or courses
  • By registering your interest to hear about opportunities
  • By ordering our resources
  • By interacting with us in other ways where you choose to share your data

When you provide your personal data in this way you are giving us permission to hold this data and process your information in appropriate ways, in line with this Privacy Policy.

What we do with the information we gather

We only collect information that is necessary for the providing access to services and resources (names and email addresses) and don’t require any unnecessary additional personal information. On occasion we will e-mail bulletins to provide the user with information that we think the user will find useful, including information about new products and services. It is our policy to send these promotional e-mails only to users who give us permission to do so. In every such e-mail, we will also have instructions on how to unsubscribe and avoid receiving any future e-mails from us.

Where purchases are made through our website, we don’t gain any of your payment information directly. Payment information is taken by third party payment gateways such as PayPal and any account details are handled by third party systems. Please see their separate privacy policies.

How we use cookies

A cookie is a small file, which asks permission to be placed on your computer’s hard drive.

We use traffic log cookies to identify which pages on our website are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Protecting your personal data in line with GDPR

Our processing of your data is based on one or both of the following two legal bases:

Consent: where possible we will ask for your consent to use your data. Your consent is given to us when you choose to share your information with us in accordance with this Privacy Policy.

Legitimate Interest: in some cases, we may process your data to pursue our legitimate interests in a way that might reasonably be expected as part of running our business and that does not materially impact your rights, freedom or interests.

We have procedures in place to ensure that information you provide is processed lawfully, fairly and in a transparent way. We will only hold your information on our systems for the period necessary to fulfil the purposes outlined in this Privacy Policy or until you request it is deleted. 

Your data will be held and processed in a limited number of carefully controlled systems, including trusted third-party platforms we use for email communications, relationships management and secure data storage. We will advise within 24 hours if we have had a data breach. 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you and we will provide the details that we hold on you within seven days of the request. You may also ask at any time for your personal data to be deleted from all our systems by emailing